Once your product is eligible for a refund, you can select your preferred refund method. The refund process will begin after the quality check is successfully completed.
⏳ Refund Processing Timeline
Item Type
Drop-Off TAT
Pick-Up TAT
Hand Over to PINK WH
QC TAT
Non-Bulky
4 working days
4 working days
1 – 5 working days
2 working days
Bulky
N/A
7 working days
1 – 5 working days
2 working days
🕒 Refund Processing
Refunds will be processed after quality check is completed.
The processing time depends on the refund method selected during the return.
Refunds are processed based on the payment method used for your purchase. Choose from the options below to see your preferred refund method and estimated processing time.
Payment Method
Refund Option
Refund Time
Debit/Credit Card
Debit/Credit Card
10 Working Days
PINK Wallet
PINK Wallet
30 Minutes
Equated Monthly Installments
Credit Card
10 Working Days
Easypaisa Wallet
Easypaisa Wallet
5 Working Days
Cash on Delivery (COD)
PINK Wallet
30 Minutes
PINK Voucher
PINK Voucher
1 Working Day
JazzCash Mobile Account
PINK Wallet
30 Minutes
🕒 Refund Processing Time
PINK Wallet refunds are processed in 30 minutes for most cases.
Refunds to credit cards or bank accounts may take 5–10 working days, depending on the payment provider.
For any questions or concerns, contact our PINK Support Team at support@mypink.pk
Refund Methods – PINK
Refunds are processed through various channels depending on your original payment method. Below are the available options:
Refund Mode
Description
PINK Wallet
The PINK Wallet must be activated to access your refunded amount. Once activated, you can also transfer the funds to your linked bank account. Refunds for Cash on Delivery (COD), Easypaisa Shop (OTC), or JazzCash Mobile Account payments will only be processed to the PINK Wallet.
Refund Voucher
A PINK Voucher will be sent to your registered email address. You can redeem it on future purchases using the same email. Note that the voucher can only be used once; any unused balance will not be refunded or carried over.
Debit/Credit Card
If the refunded amount doesn’t appear in your card statement after the refund is processed and you’ve received a notification from PINK, please contact your bank directly for assistance.
Easypaisa Wallet
If your refund isn’t reflected in your Easypaisa Wallet statement after the refund is completed, call 3737 from your Easypaisa number or 051-111-345-100 from any other number to reach the Easypaisa help center.
Bank Deposit
Ensure that the bank account details you provide are correct, and the account is active with sufficient balance. IBAN details will be required for refunds to your bank account.
⚠️ Important Note:
PINK Vouchers can only be applied once. If your order’s value is lower than the voucher value, the remaining balance will not be refunded or used for future purchases.
For assistance with your refund or any other queries, contact PINK Support at support@mypink.pk
