At PINK, we value your trust and aim to make returns simple and stress-free. If your order isn’t right, we’re here to make it right.
Return Window
You can request a return within 7 days of receiving your item.
Valid Reasons for Return
We accept returns if the product is damaged, incomplete, incorrect, does not match the description or images, or does not fit (for size-related categories like clothing or shoes). “Change of mind” returns are accepted only for selected categories. Please refer to the individual product page for eligibility.
How to Request a Return
To request a return, go to your PINK account and open the “My Orders” section. Select the relevant item and click “Request Return.” Choose your reason and attach supporting photos if applicable. Once submitted, wait for the seller’s review and further instructions.
Refund Process
Refunds are issued once the item is returned and approved. Depending on your preference, refunds are processed either through your original payment method or to your PINK Wallet. The processing time is typically 5 to 7 business days after approval.
Non-Returnable Items
Items that cannot be returned include perishable or opened goods such as beauty and hygiene products, digital or downloadable content, and any item marked “Final Sale” or “Non-Returnable.”
Multiple Vendors, One Policy
As a multi-vendor platform, PINK ensures all partner stores comply with our return policy. However, some sellers may have additional return conditions displayed on their product pages.
Need Help?
For assistance with returns or any questions, our support team is available via live chat or at support@mypink.pk.
Conditions for Returns – PINK
To ensure a smooth return process, the returned item must meet all the conditions outlined below.
Product Condition
The item must be unused, unworn, unwashed, and free of any physical damage. For fashion items, trying the product on for fit is acceptable and will still be considered unworn.
Packaging & Inclusions
The item must include all original tags, manuals, warranty cards, accessories, invoices, and any freebies provided. It must be returned in the original, undamaged manufacturer’s box. If the order was delivered in PINK-branded packaging, the same packaging should be returned. Please avoid applying tape or labels directly to the manufacturer’s box.
Return Identification
Ensure that your Order Number and Return Tracking Number are clearly written on the outside of the return package to avoid delays in processing.
Return Rejection Policy
SIf your returned item does not meet the above conditions, PINK reserves the right to reject the refund request. In such cases, the item will be returned to you within 4 to 6 days. After three failed delivery attempts, the item will be considered abandoned and sent for disposal. No refund will be issued in such instances.
